Nowadays, it’s almost a given that you’ll benefit from having a water cooler if you work for a company with at least ten employees. It is quick, simple, tastes better than tap water, and is healthier than sodas. In any case, that is the assumption. Tragically, that’s all there is to it. Some coolers can actually be harmful to the health of drinkers, whereas well-made and well-maintained coolers are certain benefits for any workforce.
My water is not cold.
This could be caused by a number of things. Your machine is not receiving power. If the lights are on and the machine is not turned on or receiving power, it can’t chill the water. You should be able to hear the compressor operating if you remove the power lead from the cooler’s back and then firmly reinsert it.
My water isn’t hot
This can be brought about by various issues.
Your machine is not receiving any power. If the lights are on and the machine is not turned on or receiving power, it cannot heat the water. You should be able to hear the compressor operating if you remove the power lead from the cooler’s back and then firmly reinsert it.
Here are some of the primary issues with the water cooler:
This is a straightforward issue that occasionally arises with newly installed or serviced coolers. Resetting the cooler is all that is needed. This can be accomplished by releasing the air by simultaneously pressing and holding both taps for a few minutes. You can continue using the cooler as usual once the water flow returns. We will arrange for an engineer to visit to resolve the issue if this fails.
Water channel blockage –
Your water channel is intended to close down once it dips under ideal execution. If this occurs, please contact us, and an engineer will change the filter on your behalf. Assuming this is a continuous issue we might have to expand your overhauling necessities.
Someone has just used all of the water. The machine may need five minutes to refill and catch up if someone has just filled four jugs of water. Please get in touch with us once more to set up an engineer visit if the machine is still not refilling.
The water supply has been cut off by someone. This can happen at the shutoff behind the machine, at the connection to the mains, or sometimes even inside the building itself. Reopening the shut-off valve resolves the first two issues very simply. Unfortunately, we are in the hands of the person who cut off the building’s water supply with the third one; however, it is unusual for the water supply to be cut off for an extended period of time.
Lack of power:
Make sure the machine is getting power. Check that the water cooler is plugged in, turned on, and that the power cable is connected behind the machine because some water coolers need the power to run the pumps. You should be able to hear the compressor operating if you remove the power lead from the cooler’s back and then firmly reinsert it. The cooler is probably not receiving any power and may not be able to dispense if no lights are visible.
A broken tap:
Some machines use mechanical taps to dispense water. These taps can break if they are used a lot or in the wrong way. We will make arrangements to replace your damaged or broken tap.
My water cooler is making a hissing sound. The heating exchange or compressor may be leaking. Turn off the cooler and contact customer service to exchange it.
My water cooler is leaking
If your machine has a leak, please immediately turn off the water supply (there is a shut-off connection in the tubing behind it), drain all of the water into a bowl or jug using the tap, and notify us by phone or email.
Your hole could be caused by various issues.
Bad connection inside the machine:
Over time, the machine’s internal connections may develop very small leaks. Changing the connection is all that is needed to resolve these.
Over time, a tap that drips slowly will fill the drip tray, causing the water to drip onto the floor slowly. Typically, all that is required to resolve the issue is a new tap.
People who are using the drip tray as a drain: Please make every effort to inform all staff members that the drip tray is only a drip tray and not a drain. The drip tray overflows when it is used to empty cups and bottles, and water runs through the machine, giving the impression of a leak. Coffee and soft drinks that are tipped into the tray will turn moldy or black, which is unpleasant!
The drip tray must be emptied and cleaned on a regular basis by you, but if problems persist, it might be best to use a water cooler with an internal drain. Please give us a call if you think this would be better for you, and we’ll tell you how much it will cost.